Privacy Policy

1. Who we are

ROIal Labs is a performance marketing agency operated by ROIal Labs (proprietorship), based in Ahmedabad, Gujarat, India. Registered address: A-1315, Titanium Business Park, Makarba Underbridge, Makarba, Ahmedabad, Gujarat, India.

2. Information we collect

We may collect:

• Information you give us, such as your name, work email, phone or WhatsApp number, company website, budget range and message when you book a call or contact us.
• Your email address if you subscribe to our insights.
• Technical information such as IP address, browser, device and pages visited, collected through cookies and similar technologies.

3. How we use your information

We use personal information to:

• Respond to enquiries and schedule Growth Strategy Calls.
• Prepare proposals and provide our services.
• Send insights and updates you have asked to receive.
• Understand and improve how our website performs.
• Measure and improve our own advertising, where you have consented to the relevant cookies.

4. Consent and your choices

Where required, we process personal information on the basis of your consent, which you may withdraw at any time. You can unsubscribe from emails using the link in any message, and manage cookie preferences through the cookie banner or your browser settings.

5. Sharing your information

We do not sell your personal information. We may share it with service providers who help us operate our business, such as hosting, email, CRM, analytics and advertising platforms, under appropriate safeguards; and where required by law.

6. Cookies

We use cookies to measure what works on this site and, with your consent, to support our advertising. You can accept or decline non-essential cookies through our cookie banner.

7. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy, or as required by law. Enquiries submitted through our contact form are kept for up to 24 months after our last interaction. Newsletter subscriptions are kept until you unsubscribe. Records relating to client engagements and invoices are kept for as long as Indian tax and accounting law requires, generally up to 8 years.

8. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to access, correct or erase your personal information, withdraw consent, and raise a grievance. To exercise these rights, contact us using the details below.

9. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.

11. Contact and grievances

For privacy questions or grievances, contact our Grievance Officer, Abhay (Proprietor), at hello@roiallabs.com, or write to A-1315, Titanium Business Park, Makarba Underbridge, Makarba, Ahmedabad, Gujarat, India.