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Services / Email Marketing & Retention
EMAIL MARKETING & RETENTION

Turn More Customers Into Returning Customers.

Build stronger customer relationships with relevant email communication, lifecycle automation, segmentation, and retention campaigns.

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IS THIS RIGHT FOR YOU?

This is a fit if any of these sound familiar.

Email brings in only a small share of your revenue.
Your automated flows were set up once and never revisited.
Every subscriber receives the same message.
Customers buy once and rarely come back.
WHAT'S INCLUDED

Everything this service covers.

01
Welcome flows
A strong first impression for new subscribers.
02
Abandoned-cart automation
Timely reminders for shoppers who didn't finish.
03
Post-purchase journeys
Onboarding, tips and review requests after the sale.
04
Win-back campaigns
Re-engaging customers who have gone quiet.
05
Repeat-purchase strategy
Encouraging the next order at the right moment.
06
Segmentation
Sending different messages to different customers based on behaviour.
HOW WE APPROACH IT

A clear process. Measurable progress.

01
Diagnose

We review your list, flows, campaigns and deliverability.

02
Prioritize

We prioritize the flows and segments with the clearest revenue opportunity.

03
Execute

We build and improve flows and plan campaigns around your calendar.

04
Optimize

We monitor results, test subject lines and content, and refine.

WHAT WE MEASURE

We focus on the metrics that show whether this work is helping your business, not just whether it looks busy.

Share of revenue from email
How much of your revenue retention marketing drives.
Revenue per recipient
The value each email delivers.
Repeat purchase rate
How many customers come back.
Deliverability
Whether your emails reach the inbox.
RELATED

See it in practice.

PROJECT 04 — RETENTION & CUSTOMER VALUE
Making More of Existing Customer Relationships
View Case Study
INSIGHT
Why Customer Retention Should Be Part of Your Growth Strategy
Read Article
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QUESTIONS

Questions About Email Marketing & Retention.

Our specialism is Klaviyo, including audits, migrations, flows and campaigns. We also work with other major email platforms, and can connect email with SMS and WhatsApp.

Your Next Stage of Growth Starts With a Better Decision.

You don't always need more marketing. You need to know what to fix next.

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